Shipping Policy

Last Updated: September 2026

At Caytika, we aim to make your shopping experience simple, transparent, and convenient. We work with third-party fulfillment and shipping partners to deliver our products to customers in different countries around the world.

Because products may be fulfilled from different locations and shipped using different carriers and shipping methods, shipping costs and delivery times may vary depending on the destination, product, fulfillment location, package size, weight, and shipping method.

1. Shipping Availability

We aim to offer shipping to customers in many countries worldwide. However, shipping availability may vary depending on the product and destination.

Certain products may not be available for delivery to specific countries, regions, territories, or remote locations due to carrier restrictions, customs requirements, product restrictions, or other logistical limitations.

Available shipping options for your destination will be displayed during checkout when you enter your shipping information.

2. Shipping Costs

Shipping costs may differ from one country to another. There is no single worldwide shipping rate that applies to every order.

Shipping costs may depend on:

• The destination country and region
• The product being ordered
• Package size and weight
• The fulfillment location
• The available shipping carrier
• The selected shipping method
• The number of products included in the order

The applicable shipping cost for your order will be displayed at checkout before you complete your purchase.

3. Order Processing Time

Orders require processing before they are handed over to the shipping carrier.

Processing times may vary depending on the product, fulfillment location, order volume, weekends, holidays, and other operational circumstances.

As a general estimate, orders may require approximately 3–5 business days for processing before shipment. Certain products may require additional processing time.

Please note that order processing time is separate from shipping and transportation time.

4. Estimated Delivery Times

Delivery times vary depending on the destination country, product, fulfillment location, shipping carrier, and shipping method selected.

For this reason, customers in countries such as the United States, Canada, United Kingdom, Germany, France, Australia, and other destinations may experience different delivery times.

Estimated delivery information may be displayed on the product page, during checkout, or within your order information when available.

Delivery times are estimates and are not guaranteed delivery dates.

Actual delivery times may be affected by customs processing, carrier delays, weather conditions, public holidays, transportation disruptions, incorrect address information, or other circumstances outside of our reasonable control.

5. International Shipping

Caytika may offer international shipping depending on the product and destination.

International orders may be subject to customs procedures, import regulations, duties, taxes, or other charges imposed by the destination country.

Any applicable customs duties, import taxes, or similar government charges are generally the responsibility of the customer unless otherwise stated at checkout or required by applicable law.

6. Tracking Information

When tracking information is available, it will be provided to the customer after the order has been shipped.

Please note that tracking information may take some time to become active after the package has been handed over to the carrier.

Tracking updates may also be temporarily unavailable while a package is moving between shipping facilities or undergoing customs processing.

7. Shipping Delays

Although we work with our fulfillment and shipping partners to deliver orders as efficiently as possible, delays can occasionally occur.

Possible causes include:

• Customs clearance
• Carrier delays
• Severe weather
• Public holidays
• Transportation disruptions
• Incorrect or incomplete delivery information
• Remote destination locations
• Unexpected logistical or operational issues

If a significant issue affects your order, please contact us so that we can review the situation and assist you.

8. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible at caytikastore@gmail.com.

We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or shipping.

9. Lost, Damaged, or Incorrect Orders

If your order arrives damaged, contains an incorrect item, or appears to have been lost during transit, please contact us at caytikastore@gmail.com.

To investigate the issue, we may request information such as:

• Your order number
• Photographs of the package
• Photographs or videos of the product
• Photographs showing any visible damage
• Relevant tracking information

We will review the circumstances and determine the appropriate solution in accordance with our Refund & Return Policy and the applicable fulfillment and shipping procedures.

10. Multiple Products in One Order

If an order contains multiple products, the items may occasionally be shipped separately depending on product availability, fulfillment location, or shipping arrangements.

As a result, products from the same order may arrive in separate packages and at different times.

11. Shipping Restrictions

Some products or destinations may have shipping restrictions.

If a particular shipping method is unavailable for your location, another available shipping option may be offered at checkout.

In certain circumstances, we may be unable to fulfill an order to a particular destination. If this occurs after an order has been placed, we will contact the customer and provide an appropriate resolution in accordance with our policies and applicable law.

12. Delivery Estimates Are Not Guaranteed

Because Caytika works with third-party fulfillment and shipping providers, we cannot guarantee a specific delivery date unless a particular shipping service explicitly provides such a guarantee.

Any delivery timeframe shown on our website should therefore be considered an estimated delivery timeframe.

Shipping costs, available carriers, shipping methods, and estimated delivery times may change from time to time due to changes in fulfillment locations, carrier services, routes, and international shipping conditions.

13. Contact Us

If you have questions about shipping, delivery times, tracking, or an existing order, please contact us:

Email: caytikastore@gmail.com

When contacting us about an existing order, please include your order number so that we can assist you more efficiently.

14. Changes to This Shipping Policy

Caytika may update this Shipping Policy from time to time to reflect changes to our fulfillment partners, shipping services, destinations, products, or business operations.

The latest version of this policy will be published on this page.